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Launch your rewarding new career in tech. This program will prepare you with job-ready skills valued by employers in as little as 3 months. No degree or prior experience is needed to get started.

Learn How to Enroll


Difficulty Level: BEGINNER
Estimated Learning Time: 9 Months - Approximately 3 hours of study a week
Network servers in data room

Skills You Will Gain

Networking/Cybersecurity Essentials

IT Fundamentals

Hardware/Software Setup

Technical Support

Cloud Computing

Information Technology

Customer Service

Ticketing Systems

Service Level Agreements

IT Service Management (ITSM)


IT Career

About this Professional Certificate

Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to get started. With over 400,000 US job openings and an average entry-level salary of $52,000¹ Computer Support Specialists are in high demand with opportunities for career advancement.

This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6 months, and develop job-ready skills employers look for.

Whether you are just starting out your career or changing jobs, this program enables you to develop a strong foundation in IT fundamentals, networking, cybersecurity and cloud computing, which are also required skills for many other technology jobs including Software Engineer, Data Analyst and Data Scientist.

What you will learn

  • Develop key knowledge and up-to-date skills for a rewarding career in IT and Technical Support
  • Learn in-demand hardware and software skills that help users select, install and configure their devices, operating systems and applications
  • Build essential computer networking, cybersecurity, and cloud computing skills that IT Support and Helpdesk specialists need to be successful
  • Practice customer service and troubleshooting skills through hands-on labs, demos and interactive exercises to become job-ready


Courses in this Professional Certificate




Introduction to Technical Support

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success.This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.




Introduction to Hardware and Operating Systems

If you're ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills.




Introduction to Software, Programming, and Databases

There are many types of software and understanding software can be overwhelming. This course aims to help you understand more about the types of software and how to manage software from an information technology (IT) perspective. This course will help you understand the basics of software, cloud computing, web browsers, development and concepts of software, programming languages, and database fundamentals.




Introduction to Networking and Storage

Gain skills that keep users connected. Learn how to diagnose and repair basic networking and security problems.Designed for beginners, this course is designed for anyone new to networks and storage and develops the skills needed to diagnose and repair basic networking and storage problems.




Introduction to Cybersecurity Essentials

Build key skills needed to recognize common security threats and risks. Discover the characteristics of cyber-attacks and learn how organizations employ best practices to guard against them.




Introduction to Cloud Computing

This course introduces you to the core concepts of cloud computing. You gain the foundational knowledge required for understanding cloud computing from a business perspective as also for becoming a cloud practitioner. You understand the definition and essential characteristics of cloud computing, its history, the business case for cloud computing, and emerging technology usecases enabled by cloud. We introduce you to some of the prominent service providers of our times (e.g. AWS, Google, IBM, Microsoft, etc.) the services they offer, and look at some case studies of cloud computing across industry verticals.




Technical Support Case Studies and Capstone

This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations.