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This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience is required.

Learn How to Enroll

 

Difficulty Level: BEGINNER
 
Estimated Learning Time: 6 Months - Approximately 10 hours of study a week
Two IT members reviewing information on a computer

Skills You Will Gain

Debugging

Encryption Algorithms and Techniques

Customer ServiceNetwork Protocols

Cloud Computing

Binary Code

Customer Support

LinuxTroubleshooting

Domain Name System (DNS)

Ipv4

Network Model

About this Professional Certificate

Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are 400,000 U.S. job openings in IT and a $52,000 median entry-level salary in IT support.¹

Over 5 courses, learn in-demand skills that prepare you for an entry-level job. Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya.

75% of Google Career Certificate Graduates in the United States report an improvement in their career trajectory (e.g. new job or career, promotion or raise) within 6 months of certificate completion²

This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.

This program is ACE® approved—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses.

¹US Burning Glass Labor Insight Report salary data (median with 0-5 years experience) and job opening data. Data for job roles relevant to featured programs (4/01/2021 - 3/31/22).

²Based on program graduate survey responses, United States 2021

 

What you will learn

  • Gain skills required to succeed in an entry-level IT job
  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

 

Courses in this Professional Certificate

Course

 

1

Technical Support Fundamentals

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.


Course

 

2

The Bits and Bytes of Computer Networking

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.


Course

 

3

Operating Systems and You: Becoming a Power User

In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.


Course

 

4

System Administration and IT Infrastructure Services

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.


Course

 

5

IT Security: Defense Against the Digital Dark Arts

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.