NKU is required to provide all current and prospective out-of-state students with the contact information of the state agency that handles complaints against institutions of higher education within that state. Enrolled students are encouraged to utilize NKU’s internal complaint and review policies. Students enrolled in online programs who have complaints, grievances, or concerns regarding courses taken at NKU should are encouraged to utilize NKU’s internal complaint and review policies. Students should first seek to resolve their complaints through informal discussion. This is the same process for all students enrolled at NKU.
Complaint Process for Current Residents of Kentucky
The Council on Postsecondary Education (CPE) is the agency in Kentucky that handles complaints about the Northern Kentucky University and has the ability to act on those complaints from students residing in Kentucky. Students should attempt to resolve the complaint through the established protocol at NKU before contacting CPE.
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
Telephone: (502) 573-1555
Fax: (502) 573-1535
Complaint Process for Out-of-State Students Residing in SARA States
As the designated portal agency under SARA, the Council on Postsecondary Education (CPE) is the agency that handles complaints about NKU and has the ability to act on those complaints from students enrolled in online programs residing in SARA-member states. Though the final resolution of complaints will be through the CPE, the student’s home state portal agency may also work with the CPE to resolve the complaint. To view a list of SARA portal agencies, please view the NC-SARA States page.
Students who live in a state that has joined SARA (see map for participating states) should follow the procedures listed here to initiate complaints pursuant to SARA policy.
Notice Regarding State Authorization
Northern Kentucky University recognizes that states have the authority to regulate colleges and universities offering education within that state’s boundaries, which includes regulation of distance learning and online education. NKU is making good faith efforts to comply with the regulations in states where it serves students.Out-of-state students are advised to check with their post-secondary governing board with specific questions about NKU’s authority to provide specific degree programs. Out-of-state students considering programs that require subsequent licensure by the state of residence (i.e. nursing or education) may also check with the state licensure office.Click here for state-specific information: State Authorization Directory