See below to find student services resources and get your questions answered during the transition online due to COVID-19.
Norse Advising - 859-572-6900
Find Your Advisor (Undeclared/Undecided and First Years for Certain Majors)
Arts and Sciences - 859-572-5494
Informatics - 859-572-7670
Business - 859-572-6134
Education - 859-572-6944
Health and Human Services - 859-572-5552
With the university’s announcement to implement Alternative Instruction, Learning PLUS Tutoring Programs will be making changes in order to accommodate the new realities of both the student-clients and the student-tutors. The important message is that tutoring, writing consulting, and Supplemental Instruction are still available to students.
For the most up-to-date information, please see our website: https://inside.nku.edu/plus/tutoring.html
Current policies for each program:
1. Supplemental Instruction (SI)
Because of the large-group format, all SI sessions will be conducted online using Canvas Collaborate. If you would like more information about SI or the online implementation, please contact Zach Wells, email@example.com.
2. Writing Center
a. Writing Center Online is now open to students in all classes. Appointments may be booked in NKU TutorTrac (https://tutortrac.nku.edu/tracweb40/default.html) by selecting “WC Online” as the Center.
b. Face-to-face (traditional) consulting and drop-in hours are canceled until further notice.
c. If you have questions or need special accommodations, please contact Wanda Crawford, firstname.lastname@example.org.
a. All PLUS tutoring has been moved to PLUS Online, our online tutoring program. Appointments may be booked in NKU TutorTrac (https://tutortrac.nku.edu/tracweb40/default.html) by selecting “PLUS Online” as the Center.
b. Face-to-face (traditional) tutoring is canceled until further notice.
c. If you have questions or need special accommodations, please contact Robin Theobald, email@example.com.
The Office for Student Accessibility (previously named Disability Services) will continue to work with students to support them and ensure that they receive their approved accommodations. If you are concerned about any of your accommodations as they apply to online learning, please contact the Office for Student Accessibility. During these unprecedented times, we appreciate your patience and flexibility as we work to ensure the continued provision of accommodations.
For those students interested in registering with the Office for Student Accessibility, please visit our website for information on steps to register. This is also where you can find our documentation outlines. Once we obtain your documentation, we will be in touch via the student’s NKU email to set up a virtual intake appointment.
If you have any questions, please feel free to contact us at (859) 572-5282 or firstname.lastname@example.org.
Check Testing Services’ home page for the most up-to-date information about closures:
Students can access ALEKS and ALEKS remote proctoring by following the steps on this website:
For students who need screen readers for online exams, here are some resources:
For online exams with a lockdown browser, students should download this free screen reading software:
For online exams that do not require a lockdown browser, students should follow these instructions:
Kurzweil 3000 computer screen reader is available to all NKU students. Below are the steps to begin using the cloud-based Kurzweil system.
Will the Office of Student Financial Assistance remain open? If so, what are the hours?
Yes, as long as the university remains open, the office will remain open. While students may still access the office, we ask students to utilize either phone or email if possible.
What is the best way to reach staff in the Office of Student Financial Assistance?
Our staff can be reached by calling our main office number at (859)572-5143 Monday-Friday 8:15-4:30 or by emailing our office at email@example.com. We are also available to meet with students virtually by appointment through Zoom Meetings.
Will my financial aid continue to be processed?
Yes, our office staff will continue to process financial aid according to our normal schedule in order to continue the timely processing and disbursement of financial assistance for NKU students. Our goal is to keep the process moving for the student.
Will the freshman scholarship deadline be extended?
Yes, the deadline for merit-based scholarships has changed to June 1, 2020.
How do I complete/submit verification documents?
The preferred way to submit documentation to our office for processing is by submitting them via to firstname.lastname@example.org. The documents will be reviewed and if any further documentation is needed our office will contact the student via their NKU student email account.
I am an NKU student employee. How does NKU's transition to virtual learning impact my employment?
NKU is committed to honoring your continued student employment through the remainder of spring semester. Most student employees will continue to receive pay based on their previously established work schedule. Please contact your supervisor for further instructions on submitting your timesheet. If you are a student employee working in a position that is funded by an external grant, your supervisor will contact you with additional information.
How do I apply for financial assistance?
The first step in the process is completing the Federal Application for Federal Student Aid (FAFSA). You can access the form by going to fafsa.ed.gov. For additional information and instructions, please visit https://inside.nku.edu/financialaid/apply.html.
My merit scholarship requires that I earn 30 hours each academic year. What can I do if my class in canceled due to COVID-19 restrictions or I have to withdraw from one of my classes?
It has been determined that the minimum credit hour renewal requirement for merit scholarships will be waived during the Spring 2020 Scholarship Renewal Review.
Office of the University Registrar - 859-572-5556
Is Priority Registration still scheduled to begin on Thursday, March 26?
Yes, registration for fall 2020 is still scheduled as planned and dates can be viewed here: https://inside.nku.edu/registrar/registration/priority-registration.html
What is the best way to contact the Registrar’s office in One Stop?
During regular business hours of 8:15a-4:30p, registrar specialists are available to answer questions via chat, email (email@example.com) and phone (859-572-5556). Please visit the Registrar’s website for more information https://inside.nku.edu/registrar.html.
Can I pick up a paper transcript order in the One Stop/Registrar’s Office?
Yes, as long as the university remains open, the office will remain open during regular business hours 8:15a-4:30p. Any questions about your transcript can be answered via chat, email (firstname.lastname@example.org) or phone (859-572-5556).
Can I drop off registrar related paper forms in the One Stop/Registrar’s Office?
Yes, as long as the university remains open, the office will remain open during regular business hours 8:15a-4:30p. However, paper forms to be processed can be photo captured and emailed to email@example.com. Any questions can be answered via chat, email (firstname.lastname@example.org) or phone (859-572-5556).
As an undergraduate transfer student, how do I check on my application status?
To check your application status, visit the link https://www.nku.edu/admissions/undergrad/admission-process/status.html at any time. Any questions, please email (email@example.com) or phone (859-572-5556) during regular business hours 8:15a-4:30p.
Career Services is open and ready to help
How can I get my resume or cover letter reviewed?
Email ResumeHelp@nku.edu with your documents. If possible, please include any relevant details (is this a class assignment, are you applying for a specific position, any specific questions/concerns you have, etc.) so we can customize our feedback.
Are you processing co-op/internship requests in HireNKU?
Yes, processing is continuing via HireNKU as usual (https://inside.nku.edu/careerservices/hirenku.html)
Can I schedule a Career Advising appointment?
Yes, Career Advising appointments are available via phone and Zoom. Please call 859-572-5680 to schedule an appointment.
Will career on-campus events continue (workshops, employer information sessions, etc.)?
No, the workshops, employer information sessions, and other in-person events have been cancelled or postponed. Additionally, the following events have been postponed:
How can I practice job interviewing?
Schedule a mock/practice interview via phone or Zoom by calling 859-572-5680. You can also utilize InterviewStream online software to practice interviewing (https://inside.nku.edu/careerservices/students/searchresources/InterviewPreparation.html). You can then share with a friend or professional mentor for feedback or submit to Career Services for feedback.
How can I look for a job?
HireNKU (https://inside.nku.edu/careerservices/hirenku.html) continues to update with new job postings every week, including co-ops/internships, full-time, and part-time positions. For help with your job search, call 859-572-5680 to schedule an appointment.
How can I reach Career Services for questions?
Live Chat Hours available online during select times – check Career Services website for details. Or you can call 859-572-5680 or email firstname.lastname@example.org
Are you still offering Career Services’ walk-in hours?
Career Services is not offering in-person walk-in hours for the foreseeable future. For a resume review, email ResumeHelp@nku.edu. For quick questions, you can email email@example.com, call 859-572-5680.
Can I get help with LinkedIn?
Yes, review our online resources at https://inside.nku.edu/careerservices/students/LinkedIn.html or schedule a LinkedIn appointment by calling 859-572-5680.
NKU is still preparing to greet the new Norse Nation this summer and fall! See the admissions site here for more information:
Check the Adult Learner Programs & Services Website for the most up-to-date information:
Advisors are holding virtual and phone appointments. For current students, please book an appointment through Navigate with either Sara Conwell or Kim McCoy. For prospective students, please book with Sara Conwell through this link: https://my.timetrade.com/book/J18BC and book with Kim McCoy through this link: https://my.timetrade.com/book/SZ11J.
Do you have questions or concerns about navigating college online? We now have a live online chat with experienced NKU students who are here to support you. Visit https://inside.nku.edu/ucap.html and click the “Live Help” icon to chat with an NKU Student Pilot today!
I’m a TRiO Student Support Services Scholar. Is the SSS office open to meet with my advisor?
SSS Specialists are available to meet with students virtually via Zoom, email, phone, and text. Please visit the Student Support Services website for your Specialist’s contact information. https://inside.nku.edu/sss.html
I am a First-Generation student interested in participating in TRIO Student Support Services. How can I apply?
TRIO Student Support Services is still accepting applications for the current academic year and the 2020-2021 academic year. Interested students can apply using the following link: https://nku.co1.qualtrics.com/jfe/form/SV_719F58L2GOD3Ivr
What is the best way to contact UCAP?
By phone, 859-572-7527 or by email firstname.lastname@example.org. We will get back with you within 24 hours during regular work hours. We can meet over the phone or via email.
How do I return my UCAP Lending Library book?
Please use the book until the end of the semester. We are considering the best options for how you can return the books once classes are over. We will communicate that process by late April.
Is the Veterans Resource Station still open?
Yes, as long as the university remains open, the office will remain open. While students may still access the office, we ask students to utilize either phone or email if possible. If you have any questions or concerns, please reach out to the VRS staff either by phone 859-572-7867 or email@example.com
Are there currently any changes to student veteran education benefits?
As of now, no. VRS and certifying officials are continuously monitoring pending legislation and will update students should any changes begin.
Is the student veteran certifying process the same?
Yes. Please contact firstname.lastname@example.org if you have any questions.
What resources do student veterans and dependents have in case of food or money shortages?
NKU FUEL remains open. Please visit their website (https://inside.nku.edu/fuelnku.html). Additionally, NKU has established a student emergency fund that you may be able to access.