If your Flip camera requires a software update (also known as firmware), please make sure your batteries in your Flip camera are new batteries to make sure the Camera can complete the software upgrade. If the upgrade is interrupted, if may cause issues with your camera. It is also a good idea to back up your videos on your camera first, and close all other programs on your computer before performing the update.
If you have problems, you may go to Flip's website http://www.theflip.com/support_home.shtml
for support information. The Flip's website does not have a customer support phone number listed, but I found one by simulating the software failure. http://support.theflip.com/fwupdate/cancelledsupport
If you continue to experience difficulties with the Flip Video Firmware Update Program, contact the Flip Video Customer Support Team:
1. Click here to Contact Flip Video Support, or
2. Call the Customer Support Hotline: (888) 222-6689 (available 24 hours/day and 7 days/week)