MGT 305
Northern Kentucky University College of Business

 

 

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News & Info (Updated 01/05/2009 07:28 PM)

Welcome to MGT 305, Operations Management in Business.  This is a core course designed to familiarize students with managerial decisions for effectively converting inputs into outputs (a.k.a. 'value creation').  Visit this site often for info on assignments, study notes, extra credit opportunities, and other.  Glad to have you aboard this semester!

Study notes for week 1 have been posted.  Study notes are meant to supplement, not replace, classroom attendance.  In our first week, we'll tour some historical events that have shaped the field of operations management (OM).  We'll also position OM on the typical organization chart.

Here's a copy of the course syllabus.  You may want to print and bring to class as we'll be discussing it on day one.

Check out the MGT 305 Wall of Achievement.  Could be a worthy goal this semester...

 Spring 2009 potpourri (archives). A brief picture history of railroads in the US...Burlington Northern and other railroad companies are making a comeback.

Baffled by how to calculate the percentage difference between two values?  You'll need to learn how to be a better manager.  Click here for a tutorial.

Here's the Fortune subscription info.  Looks like the student rate is $10/yr.  Could be a worthy investment...

One problem with going 'textbook free' is that students may be in need of books for citations, help on problems, etc.  Check out the Book Borrow.  These are some textbooks and other reference materials you might find useful.  Dates on some books are older but they can still serve as perfectly good references for memos, problems, projects.  Stop by my office if you'd like to borrow one of these...

Interested in learning more about financial markets?  Check out Minyanville (it's free!).  Minyanville was founded by my Wall Street friend Todd Harrison to help people learn more about markets so that better financial decisions can be made.  You can sign up for The Exchange, Minyanville's social network for finance.  You can create a personal profile and blog.  There is also an Education section designed to help newcomers learn about financial markets while remaining connected to the current flow (important for learning).  Minyanville also features animated entertainment about business and markets at MVTV.  Hope to see you and your friends at the 'Ville.   

Memo Center  
General thoughts on memo writing Prototype memo with comments
Model memos written by students Key to my abbreviated comments written on your memos
Making great tables Making great graphs
Citing your work Gathering credible information

Due dates for upcoming assignments appear below.  Assignments must be submitted in memo format and stapled.  No late work will be accepted.

Due Date Assignment Topic
2/7/09 Shingle Sense A1 Productivity
2/11/09 Fixing GAP A2 Strategic Operations
2/18/09 Building Burgers A3 Process Choice
2/25/09 The Car Wash Problem A4 Capacity
3/18/09

DC Location A5

Location
3/25/09 Hospital Layout Analysis A6 Layout
4/1/09 Packing Crate Inventory A7 Inventory Policy
4/8/09 Positrol Workholding A8 Job Process Scheduling
4/15/09 Making Scissors A9 MRP
4/22/09 NKU's Quality System A10 Quality Mgt
4/29/09 Trek Bicycle A11 Supply Chain Mgt

Looking to get involved in a business-related student group?  Need some line items for the 'Activities and Affiliations' category of your resume?  Consider NKU's Phi Beta Lambda student organization.  PBL (Professional Business Leaders) seeks to develop leadership skills in students from all majors.  This is an excellent student organization with a nationwide footprint and alumni network.  The group meets every other Thursday during the Fall and Spring terms.  Activities are a blend of guest speakers, networking events, and service projects.  The capstone event is the annual spring state leadership conference (SLC) where PBL groups from across the state compete in demonstrating knowledge and skill for solving organizational problems.  Many problems are situational/case-based, and focus on various b-school disciplines (e.g., human resources, finance, strategy, marketing, etc.).  Folks who place at the state conference (NKU PBL did well at the '08 SLC see p.7) are invited to the June national conference (in Anaheim in '09!).  We're currently revising the NKU PBL website, so if you want more info, please contact club president Christen Gebka (gebkac1@nku.edu), vice president Bridgett Saylor (saylorb@nku.edu), or simply email pbl@nku.edu for more info.  I'm the faculty advisor for the PBL group so you can hit me up for more info as well.

In case you're interested, here's a useful site for tracking commodity prices (something that operating managers involved in supply chain mgt routinely do).  Commodities are broken into various categories including energy (e.g., crude oil, natural gas, heating oil, unleaded gasoline), grains (e.g., corn, soybeans, wheat), softs (e.g., sugar, cotton, coffee), industrial metals (e.g., copper, aluminum), and precious metals (e.g., gold, silver).  There is also the Commodities Research Bureau Index (CRB).  What has been the overall direction in commodity prices over the past few years?

For those thinking about the end-of-term project option, here are some thoughts on content and format.  I've also posted a couple example projects that earned high marks (I also have plenty of hardcopy examples in my office that you can look at).  If you're wondering about whether a particular organization would be appropriate, come see me.  As a general rule, any organization (for profit/not for profit, big/small, public/private sector) works.  The challenge for some is narrowing the scope to something manageable.  For example, analyzing the operations of all of Procter & Gamble would be very difficult, while assessing the operations of P&G's customer service division in downtown Cincy is a much more doable scope.  Should you do the project, it's due the final day of class.

This and That...

Useful OM Data Series

Here are a few data series that many operations managers track:

Productivity.  What is the long term average % change in national productivity?  Is national productivity trending up or down (or neither)?  Can you see the persistent difference between manufacturing and non-farm business productivity?  Why do you suppose this is?

Capacity.  Looking at utilization rates, are we closer to expansion or recession conditions?  Do these utilization rates suggest a pending business spending boom?  Why or why not?

Inventory:sales.  Is a higher or lower value here considered 'good?'  What is the long term trend?  What are some things that operating managers have been doing to influence this trend?

In case you're interested, here's a useful site for tracking commodity prices (something that operating managers involved in supply chain mgt routinely do).  Commodities are broken into various categories including energy (e.g., crude oil, natural gas, heating oil, unleaded gasoline), grains (e.g., corn, soybeans, wheat), softs (e.g., sugar, cotton, coffee), industrial metals (e.g., copper, aluminum), and precious metals (e.g., gold, silver).  There is also the Commodities Research Bureau Index (CRB).  What has been the overall direction in commodity prices over the past few years?

Skill Building

Baffled by how to calculate the percentage difference between two values?  You'll need to learn how to be a better manager.  Click here for a tutorial.

Looking for tips on memo writing?  Here are some general thoughts, in addition to a prototype memo with embedded comments.  If the yellow comment highlights don't show up when you open the document, click Tools>Options>View>Screentips.  If that doesn't work, try View>Markup.

I've posted some new student resource pages related to tables, graphs, and citations.  Note that you can also access these links on the border to the left.  You might find them useful when you're working on memos and other projects. 

Where do I go for info on business and management?  Here's a list.

Need a operations-related text or other reference for an assignment, problem, or project?  Check out the Book Borrow.

Career Resources

For those looking for some guidance on resumes, here are some thoughts.  Note that the page includes some sample resumes.  Developed in conjunction with a resume workshop that Professor Kent and I have conducted in the past.  It's not the only view out there on resumes, but it's what's worked for me.  Perhaps it will add some value...

A key skill for obtaining a great job and advancing your career is networking.  LinkedIn is a great tool for sharing your capabilities and achievements as well as building your network.  Lots of professionals have plugged into this site.  Consider getting connected.  

Thinking about operations management as a career?  Two OM organizations that many operations professionals belong to are APICS (American Production and Inventory Control Society) and ISM (Institute of Supply Management--formerly National Association of Purchasing Management.  Whatever profession you choose, joining a professional organization is a usually a good idea--for networking, learning about other organizations, staying up-to-date on the state of your profession, etc.  Plus, student memberships are often available at a discount (helps you test-drive a potential path).

Management and Finance

For those who may be interested, here is a list of research results and papers that have flowed from our various 'MV' research projects.  Again, many thanks all those (250+ students) who have participated in these projects.

In order to make effective decisions, managers need a solid grasp of what's going on in the business world--particularly in the financial markets.  A Wall Street friend of mine, Todd Harrison, has created Minyanville to help people learn about financial markets.  The learning platform is a vicarious one, where students learn by observing the expert thought processes expressed in the daily website commentary of 30+ Wall Street professionals.  The website is must reading for me.  The Minyanville Professors have been instrumental in boosting my understanding of how markets work. 

The bulk of Minyanville is FREE!.  You can sign up for The Exchange, Minyanville's social network for finance.  You can create a personal profile and blog.  There is also an Education section designed to help newcomers learn about financial markets while remaining connected to the current flow (important for learning).  Minyanville also features animated entertainment about business and markets at MVTV.  Hope to see you and your friends at the 'Ville. 

A summary, including pix, from the Minyanville town hall meeting with Todd Harrison and John Succo has been posted.  Heartfelt thanks to those who participated.

 

Miscellaneous...

Need some important NKU-related dates?  They're probably in one of these calandars.

Did you know that NKU's College of Business is AACSB accredited?  (This stands for Association to Advance Collegiate Schools of Business).  Here's some specific info on the accreditation process.

 


Operations Management in Business

MGT 305

Spring 2009

Matt Ford
414 BEP
Office hours: 12 - 1:30 pm, 5 - 6 pm M, W
fordmw@nku.edu                        
(859) 572-1319
(859) 572-5150  (fax)
(859) 572-6559  (department)
http://www.nku.edu/~fordmw/mgt305.htm 

Our Vision

The Haile/US Bank College of Business at Northern Kentucky University will be the preferred choice of students, faculty and organizations in our region, known for excellence in practical instruction, applied research, and public engagement.

Our Mission

Our primary mission is to prepare our students to contribute positively to their organizations and communities. We educate future leaders to perform effectively and ethically in a global environment as professionals in business, public, and social enterprises. Our programs are strengthened by diversity among our students and faculty.

Our faculty and students actively engage in scholarship that is relevant to our academic programs and to the business community. We value all types of rigorous scholarship, with a primary focus on applied and pedagogical intellectual contributions.

We leverage partnerships between students, faculty and the community to continuously improve the educational experience and to enhance the integration of scholarship and public engagement to classroom learning. Our public engagement efforts are designed to enrich our communities.

Assurance of Learning

The College of Business has established learning outcomes for all its majors.  All business majors share some learning outcomes, and some learning outcomes are specific to the majors.   

MGT 305 is designed so that graduating business majors can demonstrate achievement of the following learning objectives:

  • Identify operations-related issues in analysis of general business problems

  • Understand and adequately address the interdependency between operations and other organizational functions

  • Identify operations-related decisions and assess their effectiveness

Course Objectives

This is a “survey” course, designed to introduce the student to the concept of operations management (OM) and how it fits into business.  Upon completion of this course, you should be able to:

  • Identify the parts of an organization included in “operations.”

  • Address a number of long-range and short-range decisions that operations managers face.

  • Perform techniques used by operations managers to help them make better decisions.

  • Identify some “hot topics” and benchmark organizations in the field of OM.

Catalog Description           

3 credit hours.  Concepts of operations in production and service organizations; application of quantitative and qualitative techniques to quality, human resources, forecasting, inventory, and process improvement problems.

Prerequisites: MAT 111, MAT 212; junior standing

Text (Optional)

Stevenson, W.J. (2009). Operations management, 10th ed. New York: McGraw-Hill. (older versions ok)

Course Policies

a) Grading Components and Determination 

Exam I

30%

Exam II or Project

30%

Assignments

30%

Professionalism

10%

Exams.  A combination of short answer, essay, and problems.  You’ll have some choice.  Bring bluebooks.

Project.  Alternative to final.  Strategic assessment of an operation.  Choose an organization.  Define and classify the organization’s operating processes.  Identify key operating decisions made by management.  Assess the effectiveness of these decisions in supporting the business’s ability to compete.  Will coalesce as the term unfolds.  A way to demonstrate connection with classroom concepts (a good thing).

Assignments.  Choose 3 of the assignments posted during the term (selection criteria to be discussed).  Memo format (to be discussed).  Some choice permits selection of topics that interest you.  You’ll also get feedback on business writing style.  Work in groups if you wish—up to 3 in a group.

Professionalism This portion of your grade is my assessment of your engagement in class.  It is termed 'professionalism' since it is meant to evaluate mannerisms that you should exhibit as an effective manager. 

 Extra Credit.  Will be possible as term unfolds.  More later.

b) Attendance

Attendance will not be formally taken.  However, your attendance and participation will impact your professionalism mark.  Moreover, due to the nature of our class discussions, you WILL struggle if you miss a lot of class.

c) Student Rights and Responsibilities

The maintenance of academic standards and integrity includes the obligation not to cheat or plagiarize.  A student who uses a dishonest or deceitful means to obtain a grade is guilty of cheating; a student who submits another’s work as one’s own without adequate attribution is guilty of plagiarism.  Identical work will earn a grade of zero.

Students are fully responsible for learning the course content and material disseminated in the class.  Absences do not release you from this responsibility. 

Please see the NKU Code of Student Rights and Responsibilities at www.nku.edu/~deanstudents

The College of Business has in addition its own Code of Student Conduct, created by student organizations. Please visit the College website at http://www.nku.edu/~cob/CodeConduct.htm.  For cheaters, I will enforce this policy to the fullest extent possible.

d) Syllabus Changes and Current Information: Class Website

Dates and assignments documented in this syllabus are subject to change at my discretion, meaning that this paper version of the syllabus will become outdated as the term progresses.  While I’ll try to announce significant changes to our syllabus during class meetings, the electronic version of the syllabus posted on the class website will be constantly updated and provides a definitive reference.  Indeed, our class website is your best source for current course information.  Refer to it often…

e) Guiding Policies/Principles

  • You are training to be effective managers.  Be responsible for your development.

  • Manage conflicts and deadlines like the workplace.  Plan and notify ahead.  Avoid surprises.

  • No grades given over phone/email.  You'll have to see me.

  • My role is to help you achieve your goals.

Schedule

Week

Topic Readings Assignments and Links

1/12

History of OM; OM & the org chart A Look Backward at the Future of Work

Brave New Rat Race

Company OM Tours

Plant Tours on the Internet

Study note guide 

memo tips

Professionalism tips

calculating % difference

model memos

GDP rankings

Syllabus pdf

1/19 Essence of OM The End of Work as You Know It

Cog or Co-worker?

Couch Potato Nation

ILO Productivity Study   Related AP article

Exxon's Exodus

Productivity Practice Problems

BLS Productivity

US Productivity data

NKU Blackboard

MV9

1/26

Productivity; Product vs service based ops

 

The Heavy Duty of the Factory Man (slide show)

The CEO Mayor (slide show)

 

FORTUNE 500 EC

memo tips; Sample memo

2/2

Strategic operations

Wal-Mart's Midlife Crisis

America's Best Car Company

Paul Pressler's Fall from the Gap

Why Costco is So Addictive

How Target Does It

Shingle Sense A1

Key OM Decisions

Intel chip production tour

Fortune subscription info

2/9

Process choice 

 

BMW's Dream Factory

McDonald's 24/7 (slide show)

Boeing's Big Dream

Fixing GAP A2

US capacity data

Student resource page

 

2/16 Capacity Inside Honda's Brain

Big Mac's Local Flavor

Can This Car Save Ford?

Building Burgers A3

Capacity Practice Problems

Location & Layout Practice Problems

Network Building EC

2/23

Location What is Intel CEO Craig Barrett Up To?

Here Comes $500 Oil

The Car Wash Problem A4

EC Productivity; EC Process Choice

3/2 Layout; Exam I

 

The High Cost of Wooing Google

The World's Most Expensive Streets

Book Borrow

Commodity Prices

3/9

Spring Break

 

Simply Irresistable

How to Heal a Sick Office

After the Layoff, The Redesign

Inventory:sales graph

3/16 Inventory mgt

 

Retailing Icon Mickey Drexler is Doubling Down

The Genius Behind Steve

DC Location A5

Inventory Practice Problems

Career Choices

Business Week top undergrad b-schools

EC Credit Markets

3/23 Planning & scheduling

 

  Hospital Layout Analysis A6

Planning & Scheduling Practice Probs

Global Ops EC

3/30 Material requirements planning (MRP)

 

Caterpillar: Big Trucks, Big Sales, Big Attitude Packing Crate Inventory A7

JIT EC

4/6 Just-in-time (JIT) operations

 

Can Anything Stop Toyota? Positrol Workholding A8

 

4/13 Quality mgt 3M's Innovation Crisis

Six Sigma: So Yesterday?

A Dynamo Called Danaher

Rubbing Customers the Right Way

Making Scissors A9

Resume thoughts

 

4/20 Supply Chain Mgt Where Dell Sells with Bricks & Mortar

Outsourcing Shops Feel the Street's Pain

Zara Thrives by Breaking All the Rules

The Genius Behind Steve

NKU's Quality System A10

EC Greatness

Online Course Evals

4/27

Asset mgt; Global operations

The Real Cost of Offshoring

A Big Windows Cleanup

Broken China

A Guide for Multinationals

McDonald's Footprint in Asia

China's Factory Blues

Chinese Counterfeiters Thrive in Africa

Trek Bicycle A11

Dell asset management

Projects due

Websites for Dell, Cisco, and Walmart

5/4 Exam II  

Campus exam schedule

MGT 305 WOA

Potpourri Archives

 Spring 2009 potpourri (archives).

 

Copyright© 1999-2009 Matthew W. Ford.