Reference Guide to Frequently Asked Student Questions

Published by the Office of the Vice President for Academic Affairs and Provost

Topics Students Often Ask About
Academic Standing	General Education	Online Faculty Evaluations	Transcripts
Advising/Majors	Getting Involved	Parking	Transfer
All-Card	Grades	Registration	Tutoring
Career Preparation	Graduate Programs	Safety	Veterans
Financial	Health	Technology

"The entire campus community plays a role in student success. Every contact with a student makes a difference. I hope you find this reference guide a helpful tool in assisting students to get the resources needed during their time with us at NKU." - Gail Wells, VP for Academic Affairs and Provost

If a student asks a question about ADVISING/MAJORS, such as...

What office do I contact to locate my advisor?
What office do I contact to change my major?
I'm undecided about my major, who can help me?
Should I add/drop a class?

ANSWER: Direct the student to contact their academic department or College Advising Center for advising assistance. If the student has not declared a major, refer the student to the Academic Advising Resource Center (AARC) at (859) 572-6900 or visit at Founders Hall 405A.

If a student asks a question about REGISTRATION, such as...

When does registration start for next semester?
MyNKU will not allow me to register, who can I contact for assistance?

ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center 301.

I'm having problems/technical difficulties trying to register, who can help me?

ANSWER: Contact the Information Technology Solution Center (ITSC) at (859) 572-6911 or visit Steely Library 220.

If a student asks a question about TRANSFER, such as...

How can I find out which classes from other schools I attended will transfer to NKU?
How will transfer affect my GPA?

ANSWER: Contact the Office of Admissions at (859) 572-5220 or visit at Lucas Administrative Center 400.

If a student asks a question about ACADEMIC STANDING, such as...

What office do I contact about academic probation or suspension?

ANSWER: Refer the student to their academic department or College Advising Center. If the student has not declared a major, refer the student to the Academic Advising Resource Center (AARC) at (859) 572-6900 or visit at Founders Hall 405A.

If a student asks a question about GRADES, such as...

When will my grades be available?
How will I receive my grades?
How do I file a grade appeal?

ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center Room 301.

If a student asks a question about TRANSCRIPTS, such as...

How do I get a copy of my transcript?

ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center 301.

If a student asks a question about FINANCIAL issues, such as...

What office do I contact to find out how much my tuition is and when it is due?
Is a payment plan offered?

ANSWER: Contact the Bursar at (859) 572-5204 or visit at the Lucas Administrative Center, 2nd Floor.

What office can I talk to about financial assistance?
I'm having problems with my financial aid forms. Who can I talk to?

ANSWER: Contact the Office of Student Financial Assistance at (859) 572-5143 or visit at the Lucas Administrative Center 416.

If a student asks a question about GETTING INVOLVED, such as...

What student organizations are available?

ANSWER: If related to the student's major, refer to the academic department. For all others, refer to Student Life at 859-572-6514 or visit at the Student Union 303.

How do I get involved in community service or volunteer activities?

ANSWER: Contact Student Life at (859) 572-6514 (Student Union 303) or the Scripps Howard Center for Civic Engagement at (859) 572-1448 (Founders' Hall 536).

What intramural sports are offered?

ANSWER: Contact Campus Recreation at (859) 572-6570 or visit the Albright Health Center.

How do I find out about jobs on campus (student employment)?

ANSWER: Contact the Office of Student Financial Assistance at (859) 572-5143 or visit at the Lucas Administrative Center 416. Also check the human resources website at hr.nku.edu.

What office can I contact about study abroad opportunities?

ANSWER: Contact the Office of Education Abroad at (859) 572-6523 or visit at University Center 415.

What office can I talk to about co-ops?

ANSWER: Refer the student to the Career Development Center at (859) 572-5680 or visit at University Center 305.

If a student asks a question about PARKING, such as...

Where can I park?
What office can I contact about getting a parking permit?
I received a parking ticket. What office can I contact about this?

ANSWER: Contact Parking Services at (859) 572-5505 or visit the Parking Office located next to the parking garage across from the Bank of Kentucky Center.

If a student asks a question about ALL-CARD, such as...

Where can I get a student identification card?
I lost my All-Card, what do I do?

ANSWER: Contact the All-Card Office at (859) 572-6016 or visit at the Student Union 120.

If a student asks a question about CAREER PREPARATION, such as...

What office can I contact to get help with my resume?
Is there somewhere that will help me prepare for job interviews?

ANSWER: Refer the student to the Career Development Center at (859) 572-5680 or visit at University Center 305.

If a student asks a question about TECHNOLOGY, such as...

What office do I contact with questions about my MyNKU account?
I forgot my password. What office can I contact?
I'm having difficulty with BlackBoard (or other software), what office can I contact for help?

Contact the Information Technology Solution Center (ITSC) at 859-572-6911 or visit Steely Library 220.

If a student asks a question about GRADUATE PROGRAMS, such as...

I'm considering pursuing a graduate degree. What office can I contact?

ANSWER: Contact graduate programs at (859) 572-1555 or visit at Lucas Administrative Center 302.

If a student asks a question about VETERANS, such as...

I'm a veteran. What office can I contact to find out what benefits are available?

ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center 301.

If a student asks a question about HEALTH concerns, such as...

I'm feeling ill. Is there somewhere on campus I can go for help?
I'm feeling very stressed. Is there someone on campus I can talk to?

ANSWER: Contact Health, Counseling and Prevention Services at (859) 572-5650 or visit at University Center 440.

If a student has SAFETY concerns, such as...

I have a night class and am uncomfortable walking by myself. Are there services available?

ANSWER: Contact Public Safety at 859-572-5500.

If a student asks a question about TUTORING, such as...

I need assitance with my math class. Are there services available?

ANSWER: Direct them to Learning Assistance Programs (LAP) for free tutoring for academic course, math and writing. LAP is located at University Center 170.

If a student asks a question about GENERAL EDUCATION, such as...

Will my ENG 100 course from my previous college transfer as general education to NKU?
Why do I need to take general education courses?

ANSWER: Contact the Office of General Education at 859-572-1992 or send an email to gened@nku.edu.

If a student asks a question about ONLINE FACULTY EVALUATIONS, such as...

I didn't fill out the faculty evaluation. What will happen?

ANSWER: Contact the Office of Curriculum, Accreditation and Assessment at 859-572-6124 or send an email to eval@nku.edu. For more information, see eval.nku.edu.