Reference Guide to Frequently Asked Student Questions
Reference Guide to Frequently Asked Student Questions
Topics Students Often Ask About
"The entire campus community plays a role in student success. Every contact with a student makes a difference. I hope you find this reference guide a helpful tool in assisting students to get the resources needed during their time with us at NKU."
- Gail Wells, VP for Academic Affairs and Provost
If a student asks a question about ADVISING/MAJORS, such as...
What office do I contact to locate my advisor?
What office do I contact to change my major?
I'm undecided about my major, who can help me?
Should I add/drop a class?
ANSWER: Direct the student to contact their academic department or College Advising Center for advising assistance. If the student has not declared a major, refer the student to the Norse Advising Center at (859) 572-6900 or visit at Founders Hall 405A.
If a student asks a question about REGISTRATION, such as...
When does registration start for next semester?
MyNKU will not allow me to register, who can I contact for assistance?
ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center 301.
I'm having problems/technical difficulties trying to register, who can help me?
ANSWER: Contact the Information Technology Solution Center (ITSC) at (859) 572-6911 or visit Steely Library 220.
If a student asks a question about TRANSFER, such as...
How can I find out which classes from other schools I attended will transfer to NKU?
How will transfer affect my GPA?
ANSWER: Contact the Office of Admissions at (859) 572-5220 or visit at Lucas Administrative Center 400.
If a student asks a question about ACADEMIC STANDING, such as...
- What office do I contact about academic probation or suspension?
ANSWER: Refer the student to their academic department or College Advising Center. If the student has not declared a major, refer the student to the Academic Advising Resource Center (AARC) at (859) 572-6900 or visit at Founders Hall 405A.
If a student asks a question about GRADES, such as...
- When will my grades be available?
- How will I receive my grades?
- How do I file a grade appeal?
ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center Room 301.
If a student asks a question about TRANSCRIPTS, such as...
- How do I get a copy of my transcript?
ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center 301.
If a student asks a question about FINANCIAL issues, such as...
- What office do I contact to find out how much my tuition is and when it is due?
- Is a payment plan offered?
ANSWER: Contact the Bursar at (859) 572-5204 or visit at the Lucas Administrative Center, 2nd Floor.
- What office can I talk to about financial assistance?
- I'm having problems with my financial aid forms. Who can I talk to?
ANSWER: Contact the Office of Student Financial Assistance at (859) 572-5143 or visit at the Lucas Administrative Center 416.
If a student asks a question about GETTING INVOLVED, such as...
- What student organizations are available?
ANSWER: If related to the student's major, refer to the academic department. For all others, refer to Student Life at 859-572-6514 or visit at the Student Union 303.
- How do I get involved in community service or volunteer activities?
ANSWER: Contact Student Life at (859) 572-6514 (Student Union 303) or the Scripps Howard Center for Civic Engagement at (859) 572-1448 (Founders' Hall 536).
- What intramural sports are offered?
ANSWER: Contact Campus Recreation at (859) 572-6570 or visit the Albright Health Center.
- How do I find out about jobs on campus (student employment)?
ANSWER: Contact the Office of Student Financial Assistance at (859) 572-5143 or visit at the Lucas Administrative Center 416. Also check the human resources website at hr.nku.edu.
- What office can I contact about study abroad opportunities?
ANSWER: Contact the Office of Education Abroad at (859) 572-6523 or visit at University Center 415.
- What office can I talk to about co-ops?
ANSWER: Refer the student to the Career Development Center at (859) 572-5680 or visit at University Center 305.
If a student asks a question about PARKING, such as...
- Where can I park?
- What office can I contact about getting a parking permit?
- I received a parking ticket. What office can I contact about this?
ANSWER: Contact Parking Services at (859) 572-5505 or visit the Parking Office located next to the parking garage across from the Bank of Kentucky Center.
If a student asks a question about ALL CARD, such as...
- Where can I get a student identification card?
- I lost my All Card, what do I do?
ANSWER: Contact the All-Card Office at (859) 572-6016 or visit at the Student Union 120.
If a student asks a question about CAREER PREPARATION, such as...
- What office can I contact to get help with my resume?
- Is there somewhere that will help me prepare for job interviews?
ANSWER: Refer the student to the Career Development Center at (859) 572-5680 or visit at University Center 305.
If a student asks a question about TECHNOLOGY, such as...
- What office do I contact with questions about my MyNKU account?
- I forgot my password. What office can I contact?
- I'm having difficulty with BlackBoard (or other software), what office can I contact for help?
ANSWER: Contact the Information Technology Solution Center (ITSC) at 859-572-6911 or visit Steely Library 220.
If a student asks a question about GRADUATE PROGRAMS, such as...
- I'm considering pursuing a graduate degree. What office can I contact?
ANSWER: Contact graduate programs at (859) 572-1555 or visit at Lucas Administrative Center 302.
If a student asks a question about VETERANS, such as...
- I'm a veteran. What office can I contact to find out what benefits are available?
ANSWER: Contact the Office of the Registrar at (859) 572-5556 or visit at Lucas Administrative Center 301.
If a student asks a question about HEALTH concerns, such as...
- I'm feeling ill. Is there somewhere on campus I can go for help?
- I'm feeling very stressed. Is there someone on campus I can talk to?
ANSWER: Contact Health, Counseling and Prevention Services at (859) 572-5650 or visit at University Center 440.
If a student has SAFETY concerns, such as...
- I have a night class and am uncomfortable walking by myself. Are there services available?
ANSWER: Contact Public Safety at 859-572-5500.
If a student asks a question about TUTORING, such as...
- I need assitance with my math class. Are there services available?
ANSWER: Direct them to Learning Assistance Programs (LAP) for free tutoring for academic course, math and writing. LAP is located at University Center 170.
If a student asks a question about GENERAL EDUCATION, such as...
- Will my ENG 100 course from my previous college transfer as general education to NKU?
- Why do I need to take general education courses?
ANSWER: Contact the Office of General Education at 859-572-1992 or send an email to gened@nku.edu.
If a student asks a question about ONLINE FACULTY EVALUATIONS, such as...
- I didn't fill out the faculty evaluation. What will happen?
ANSWER: Contact the Office of Curriculum, Accreditation and Assessment at 859-572-6124 or send an email to eval@nku.edu. For more information, see eval.nku.edu.
